Customer Care

Click on each section header to learn more


Do you need to transfer data from legacy systems to our solutions? No problem. GTS has performed this task for many clients.

Hosting and Administration

GTS provides enterprise level infrastructure support including hardware, hosting and administration for clients who use our PLM solutions on a SaaS basis. GTS will either recommend a 3rd party Datacenter or the client can choose. We can also support our PLM solution data on your private cloud as well.


It is inevitable clients will want enhancements to change or upgrade their PLM solution beyond original client specifications. Many times, the desired enhancements can be achieved thru configuration or an add-on module of our PLM solution suites. In certain unique cases, the software will require an enhancement. GTS is always happy to review, quote and implement the


From time to time GTS will release upgrades to take advantage of newer technologies, enhance functionality and/or to optimize performance.

Custom Applications

Our PLM applications are designed around the concept of best industry practices, inherent workflow and user configurability of dictionaries (components, materials, etc.), data fields (phases, status, size ranges, etc.), security and user screen displays.

For individual situations where additional functionality is needed to meet customer needs, GTS also provides custom software development services. These services are delivered to the same standard as our other implementation services.

Customer Care

GTS’ maintenance program includes:

  • 24/7 Telephone & Email Support
  • Remote Diagnostics
  • Error Correction

With offices in the U.S. and Asia, we are working round the clock to support you and our PLM solutions.

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